Refund policy

In general, a charitable donation to Understood is not refundable. If you would like Understood to consider a refund, either because a donation was made by accident, in duplicate or for another rare circumstance, please send a written request within 48 hours of the donation to Provide your name, the email address you used to make the donation and the date of the donation.


If a donation is refunded, please delete or shred your tax receipt.

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